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Why Hoteliers Should Get Rid Of Legacy Systems for Hotel Management?

Published at: July 15, 2020

The hospitality sector suffers a stream of setbacks due to a one-point resistance to modern
technology. From guests to staff, it all comes to one area of crucial value – the quality of service.
Non-incorporation of newer technologies leads to evident loss of quality.
Hotel staff empowered with modern applications helps run a property smoother, surer, and
effective. Any legacy systems maintained or acquired by a hotel business shove a thicker &
confrontational workflow. Thus, it hampers the execution of whatever resources are available.
Hoteliers have a spurt of questions – how to enhance the guest’s stay? How to deliver high-quality
services and make it enjoyable? What platforms accelerate performance? How to integrate with
existing systems? What are the costs for an upgrade of technology infrastructure?
But if hotel owners are not aware of the feasibility of costs, incorporation, and additional
consequences, they are ready with a brain full of tormenting questions.
Let’s confront the apparent outcomes of legacy systems and why a modern management system
should become a cornerstone for achieving high-quality performance juxtaposed with profits.

The Flaws of Legacy Systems

Does anyone use Telegram in the age of WhatsApp, WeChat, Viber, etc.?
The hotels that have a claim over archaic systems gravely hinder their performance. And, a
significant percentage of hotels don’t have a management system at all, let alone high-end
management platforms.
Is this a problem? Yes, it is. For those who are reluctant to migrate to newer technology are exposed
to a plethora of risks (both discernible and underlying) such as poor productivity, security risks,
outdated reporting methods, and pitiable quality of services.
The use of manual labor for record maintenance, resource & fund allocation, and task management
are engulfed with errors of the inestimable count. For those who are dependent on pen-and-paper,
legacy software, or Excel sheets, they are prone to difficulties latched to a complex workflow.
If hoteliers can’t come to terms with modern optimization and management platforms, the result is
skewed in the favor of their competitors. Since legacy systems age, they often drop the unwanted
gifts like inadequate management, slow processing time, irregular malfunctions, and so on.
On the other hand, budget-friendly & cloud-based modern hotel management optimization and
applications enable higher workplace productivity, zero dereliction of duties, expense adherence,
and complete peace of mind.

The downs of manual methods & obsolete technology

Some hoteliers refrain from using advanced technology in their hotel management systems, fearing
savvy outlook, hard-to-learn applications, installation & training costs, overhead costs, etc. However,
none of them are true.

Hotels persisting with manual methods and outdated technology are far more incongruous with the
timeline of their global rivals. No hotelier can afford to risk their business with the obstinacy of this
kind, knowing that better, affordable, and easy-to-use solutions are available.
With multifarious upgrades in technology, none of the modern solutions can remain perfect forever.
Incompetent technologies can inflict more damages to the hotel business. Apart from slow
functionality, erroneous increments, manual intervention & errors, poor synchronization, and other
setbacks, these methods carried on as a legacy only races back to the age of anachronism.
With the advent of technology, SaaS (Software as a Service) and Cloud-based solutions have
emerged as inexpensive, maintainable, and proactive systems for all small, medium, and large
businesses. Unlike legacy systems, these latest versions of technology provide mobility, ubiquitous
handling, productivity, and key driving elements for profits. Not investing in such technology would
only mean higher on-premise expenses and loss of productivity.

Integration & Holistic Requirements

Is it too hard to expect a comprehensive solution with just one touch-point? Modern technologists
understand that means of interaction are redefined and updated with every possible sequence. The
latest hotel technology platforms encompass a long list of services for cost reduction, boost staff
productivity, increased communication, bolster efficiency, optimize operations, and best quality of
services.
Can hotel property management systems be integrated? Indeed, modern applications come with
compatible features for integrating and enhancing overall guest servicing methods. As a result, hotel
businesses don’t get affected by poor interfacing situations where one application impedes the
other to create a total disruption. These flexible and scalable solutions magnify the performance-
quality and the ability to grow the business.

The crux of benefits includes:

1. Improved Efficiency

Modern travelers are agile & want swift operations. Hoteliers can’t afford to put them on a waiting list for a long-time due to manual processes or administration. Daily operations see an upsurge when its season time or special occasions. Any hotel not managing these issues would stick forever in a delayed cycle of operations and eventually fatigue after a string of failures.

An improved, smart, and robust platform streamlines workflow processes (preparation, scheduling, duties, communication, reporting, etc.) and enables the staff to entertain customers willfully and skillfully. The hotel staffs are key members to honor the guests and the business, so it’s crucial they don’t get frustrated from an antiquated process or an overly-complicated technology.

- Reducing erroneous cycles

If a customer reports/complains about a fused bulb in the room, he/she shouldn’t receive janitorial staff to clean the room. This is pure, simple communication! Hotels often jeopardize their performance with cross-conveyance leading to severe mistakes and agitated guests.

If there’s an application to notify the appropriate staff members for a certain scheduled task, they can immediately respond to get the work done without needing personal alerts or instructions for task assignment. This simple task management adds seamlessness in the system, especially for the hotel staff members who have to frequently appear in different rooms for various responsibilities.

- Customer satisfaction

How does a customer get satisfied? Simply – give them what they want! That doesn’t mean you will announce all the rooms for free or deliver baggage full of toiletries. Only a small percentage of hotel guests are aggravating and annoying. The rest of the guests have basic expectations, but want them to get properly addressed. Be it ordering breakfast or bottles of water, they expect these to be delivered right on time. They are patient and thankful.

Staff members equipped with savvy solutions can promptly induce a smart method to work. Employees from different departments can quickly access to guest requests, housekeeping duties, inspections, maintenance, upgrades, etc. Therefore, shifting to a modern optimization method helps in agile task management, real-time reports, status updates, timely triggers, and follow-ups to ensure a solid, responsive, and in-depth service framework.

Waiters or concierges don’t have to panic from one point to another to get these things done. Once they get the list of tasks assigned to be fulfilled within a stipulated period. They can pull off these orders swiftly and calmly without anyone’s interference. Customers will enjoy their stay once they come across specific individuals who are productive, diligent, and courteous.

Note for Hoteliers

Guest satisfaction is paramount in all conditions, but this can’t be done at the expense of hotel staff. With actionable insights (with graphical representations, statistics, and data) on the table, hoteliers can effectively manage hotel operations, property maintenance, and all critical areas of operations. A single dashboard of operations provides real-time reporting, key improvement areas, utility management, key opportunities, and so on.

When strategically optimized, a hotel owner can expect an improved rate of performance, decreasing overheads, increasing financial profitability, smart decision-making, and higher service standards.

Hoteliers, struggling with an outdated technology platform or Excel sheets or pen-paper arrangement, should consider this new, fresh viewpoint for enhancing your hotel performance.

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